Our Story & Work
With the fast moving business world, it is not only vital to achieve the desired business outcomes but also to make them cost effective. The offshore services act like an extended taskforce for the business and by utilising different time zones, increase the overall productivity of any business model. Moreover, with consumerism at its peak, the help desk services have become a prime need for any business. Our offshore support is seamless, preemptive and proactive.
Our offshore services include MIS Reporting, Help Desk Support and Offshore Delivery Centre.
Our MIS services are used to evaluate various business processes and operations such as daily activities, problems arising during day-to-day working, business decisions made and tracking of overall progress. Our team collects information, makes reports and then sends them to the key members of the client’s organisation.
Our help desk is a single point of contact for end users to gain assistance in troubleshooting, get answers to questions and resolve known issues. It encompasses problem management, change management, incident management, contract management, PO management, asset management and report management across different business verticals. Our help desk support to the customers is done through various channels such as toll-free numbers, websites and emails. Our team has experience in using tools like bigzilla, manage-engine, JIRA and Mantis.
We give turnkey solutions for setting up a dedicated offshore delivery centre, starting from arranging office premises, helping with infrastructure and doing the hiring to setting up delivery processes and managing all operations. We have the expertise and the relevant experience across multiple domains/verticals to set up a dedicated ODC.
Our basic steps towards ODC creation include:
Our service levels also include:
Our transparency, reliability, trustworthiness, experience, and quality combined with our technical knowhow enables us to furnish an optimal and prompt service for our clients.
We provide online assistance to companies/agencies that are unable to handle the traffic of emails and/or online queries put forth by the end-clients. We intercept the emails and respond to them accordingly to provide the much needed assistance to our clients.
We provide telephonic support to various agencies that require assistance with handling end-client queries. The calls are routed to our diligent support staff that handle all queries forwarded to them and get back to the clients with assistance. The entire process is closely monitored and reports are created for the same.
We are a competent team of experienced taskforce which can evaluate various business processes and operations across multiple domains. We predominately work on status reports related to finance, warehouse and logistics. We collect information, make reports and send the reports to the key members of the organisation. We adhere to SLAs and other corresponding industry standards to provide services to our clients.